Samung recalls millions of Washing Machines over "Explosion" Fears - chaprama | Insights from the world of Technology and Lifestyle


Sunday, November 6, 2016

Samung recalls millions of Washing Machines over "Explosion" Fears

Things are not sailing smoother for Samsung at the moment. After galaxy note 7 fiasco, now it is the turn of washing machines. Samsung announced a formal recall of nearly 3 million top- loading washing machines in US after reports surfaced highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer," It is particularly risky for washers when washing bulky items which can cause the machines to vibrate violently or break apart.
Samung recalls millions of Washing Machines over "Explosion" Fears

According to Consumer product safety commission (CPSC), Samsung had received about 733 complaints of faulty machines. Injuries included broken jaw, an injured shoulder, and bruises and blunt force injuries. The affected machines are manufactured between 2011 to the current production dates. The recall involved 34 models of top loading washing machines. The full list of models is available online

"Before you do another load of laundry, contact Samsung and respond to this recall," CPSC Chairman Elliot Kaye told the Wall Street Journal. "These top loading washers present a risk of injury when used on a high-speed spin cycle...The best way to prevent injury is for everyone who might have a recalled washing machine to contact Samsung—immediately."

Reacting to the recall, John Herrington, senior vice president and general manager of Home Appliances, Samsung Electronics America said, "Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall. We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized."

If your model happens to be in one of the 34 models listed you should contact Samsung immediately to receive one of the following remedy options. You can choose 

(1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; 

(2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; 


(3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.

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